These Terms & Conditions ("Terms") govern your participation in surveys and research activities and your use of SMS communications provided by Consumer and Market Insights, LLC ("CMI," "we," "us," or "our"), a Texas-based marketing research firm. By participating in our surveys or opting into SMS communications, you agree to these Terms.​

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About CMI​

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Consumer and Market Insights, LLC is a marketing research firm headquartered in Dallas, Texas, USA. We conduct surveys and related research on behalf of our clients to help them better understand and serve their customers.

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Survey Participation​

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When you participate in a survey conducted by CMI:

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• Your responses may be used in aggregated or de-identified form for research and reporting purposes.

• In some cases, we may share your responses with the client that engaged us -- consistent with our Privacy Policy.

• Participation is voluntary. You may choose not to answer specific questions or discontinue at any time.

• We do not publish respondent information publicly.

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By participating, you agree that your responses will be truthful to the best of your knowledge and that you will not misuse or interfere with our survey systems.​​

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SMS Communication​​

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By opting in, you agree to receive conversational text messages related to:

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• Survey invitations and reminders

• Research participation confirmations and follow-ups

• Service, support, and other communications connected to CMI research activities

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We do not send promotional text messages unrelated to our research and service communications unless explicitly stated at the time you opt in.​​

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Message Frequency

Message frequency may vary based on the specific research project. In general, you can expect a limited number of messages per engagement. You will not be enrolled in unrelated SMS campaigns without your additional consent.

 

Rates

Message and data rates may apply depending on your mobile carrier and plan. CMI does not charge a separate fee for SMS messages. CMI and carriers are not liable for delayed or undelivered messages.

 

Opt Out

Reply STOP to any CMI message to unsubscribe. If you later want to rejoin, you may opt in again through the applicable survey or form.

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Help

Reply HELP to any CMI message for basic information, or contact us using the details in the Contact section below.

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Privacy Policy​​​

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Your use of SMS services and participation in our surveys is also subject to our Privacy Policy. You can review it at: thecmiteam.com/privacy-policy

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Eligibility​​​

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To participate in our surveys or use our SMS services, you represent that you are at least the age of majority in your jurisdiction, you are the authorized user of the mobile number you provide, and the information you provide is accurate.

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You agree not to use our services for any unlawful, abusive, or disruptive purpose.

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Disclaimers​​

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Our surveys and SMS communications are provided on an "as is" and "as available" basis. We do not guarantee delivery of messages in every case or that our services will be error-free. We are not responsible for delays or failures caused by any mobile carrier or factors outside our reasonable control.

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Limitation of Liability​

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To the maximum extent permitted by applicable law, CMI and its officers, employees, and agents will not be liable for any indirect, incidental, consequential, or punitive damages arising out of or relating to your participation in our surveys or use of SMS services.

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Our total liability for any claim arising out of or relating to these Terms will not exceed the amount (if any) you paid to us in connection with the relevant service.

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Updates to These Terms​​​

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We may update these Terms from time to time. When we make changes, we will update the "Last updated" date above. Your continued participation after any changes constitutes your acceptance of the revised Terms.​

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Governing Law​

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These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles. You agree that the state and federal courts located in Texas will have exclusive jurisdiction over any disputes, and you consent to the personal jurisdiction of those courts.​​

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Contact Us

 

Consumer and Market Insights, LLC

Headquarters: Dallas, Texas, USA

Email: contact@thecmiteam.com

Phone: (855) 939-9500

Website: www.thecmiteam.com

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Last updated October 2026