Consumer and Market Insights, LLC ("CMI," "we," "us," or "our") is a Texas-based marketing research company headquartered in Dallas, Texas, USA. We conduct surveys and related research on behalf of our clients. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

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Information We Collect

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We may collect:

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• Name

• Email address

• Phone number, if you provide it for SMS or phone communications

• Survey responses and related feedback

• Any other information you choose to provide in survey responses or communications with us

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We may receive this information directly from you, from our clients, or through the survey and communication tools we use to conduct research.

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How We Use Information​

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We use personal information to:

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• Conduct surveys and research projects for our clients

• Analyze responses and prepare aggregated or de-identified insights

• Communicate with you about surveys, research activities, and related support

• Maintain and improve our services and operations

• Comply with legal obligations

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We do not sell personal information, and we do not disclose respondent information to the general public.

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How We Share Information​

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We may share information:

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• With the client that engaged CMI to conduct the survey or research project

• With service providers that help us operate our survey, messaging, hosting, or business systems

• When required by law or when necessary to protect rights, safety, or property

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We require service providers to handle information only for permitted business purposes.

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California Privacy Rights​

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CCPA / CRPA

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If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

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• Right to Know -- You may request disclosure of the categories and specific pieces of personal information we have collected about you.

• Right to Delete -- You may request that we delete personal information we have collected from you, subject to certain legal exceptions.

• Right to Correct -- You may request that we correct inaccurate personal information we hold about you.

• Right to Opt Out of Sale or Sharing -- CMI does not sell or share personal information for cross-context behavioral advertising.

• Right to Limit Use of Sensitive Personal Information -- Where applicable, you may request we limit use to permitted purposes only.

• Right to Non-Discrimination -- You will not receive discriminatory treatment for exercising any of your California privacy rights.

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To submit a request, contact us at contact@thecmiteam.com or (855) 939-9500. We will respond within 45 calendar days of a verifiable consumer request.

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Use of AI-Assisted Tools​

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AI DISCLOSURE

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CMI uses artificial intelligence (AI) tools to assist with certain research, analysis, and operational workflows.

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• Data submitted to AI tools is handled consistent with the platform's applicable enterprise data-use policies

• CMI does not use AI platforms that train their models on client or participant data without explicit authorization

• Human reviewers at CMI review and validate all AI-assisted research outputs before use in client deliverables

• Sensitive research data -- including healthcare and pharmaceutical client data -- is not entered into general-purpose AI tools without appropriate controls

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Health & Research Data​

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HEALTHCARE & PHARMACEUTICAL CLIENTS

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CMI conducts research for clients in the healthcare and pharmaceutical industries. When such projects involve health-related information, we handle that data with heightened care consistent with applicable legal requirements and industry best practices.

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Where required by law, CMI enters into Business Associate Agreements (BAAs) with healthcare clients before receiving any Protected Health Information (PHI). Data received under a BAA is used only for the stated research purpose, is not shared beyond authorized recipients, and is returned to the client or securely destroyed at project close.

Where health-related research does not involve PHI, CMI follows de-identification and data minimization practices to reduce privacy risk.

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SMS Communications

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​If you opt in to receive text messages from CMI, we may send you SMS messages related to survey invitations, reminders, research participation, and related support communications.

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• Message frequency may vary

• Message and data rates may apply

• Reply STOP to unsubscribe

• Reply HELP for assistance

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For more information, review our Terms & Conditions at thecmiteam.com/terms-and-conditions.

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Cookies & Website Analysis

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Our website (thecmiteam.com) is built on Wix and may use cookies and similar technologies to operate the site and understand how visitors use it.

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• Essential cookies -- Required for the website to function correctly. Cannot be disabled.

• Analytics cookies -- Used to understand how visitors interact with the site. Aggregated, not personally identifying.

• Preference cookies -- Used to remember your settings or choices on the site.

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We do not use advertising cookies or sell data derived from cookies. For more, visit www.wix.com/about/privacy.

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Data Retention & Security

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We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including contractual, operational, and legal requirements. We use reasonable administrative, technical, and organizational measures to protect personal information.

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Your Choices

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You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and contractual limits.

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Children's Privacy

 

Our surveys and services are generally intended for adults.  We do not knowingly collect personal information online from children under 13. When a research study includes participants under 18, we take part only with prior permission from a parent or legal guardian.

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Changes to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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Contact Us

 

Consumer and Market Insights, LLC

Headquarters: Dallas, Texas, USA

Email: contact@thecmiteam.com

Phone: (855) 939-9500

Website: www.thecmiteam.com

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Last updated July 2026