Consumer & Market Insights

Customer Service Essentials

Developing Clients for Life

Whether you are working with fresh faces or seasoned pros, there are usually gaps between where people are in their development and where they should be. That’s why it’s a good idea to assess skill levels from time to time, establish a baseline, and always have an action plan for improvement. The results are beneficial to the bottom line—for both the individual and the organization.  Developing Clients for Life focuses on the skills needed to cultivate relationships based on mutual trust and loyalty.

Program Length: Half Day or Full Day
e-learning Length: 1 hour 10 minutes