Customer Service Essentials
Eliminate Barriers to Good Listening and Improve Communication Skills
Without the proper training, two things can stand in the way of effective listening: bad habits and style differences. The first step to becoming a better listener is to break and eliminate those habits. The second step is to understand the different ways people listen, along with its benefits and potential trouble spots. Effective Listening Skills can help anyone become a better listener. Using a five-step process, individuals learn how to eliminate barriers to good listening, improve communication skills, maximize productivity, and build interpersonal relationships.
Program Length: 4 hours / Half Day
e-Learning Length: 50 minutes
Program Length: Half Day or Full Day
e-learning Length: 50 minutes