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 We provide a full-service concept customer experience approach 

From the survey design to integration, we examine the process holistically. We don't just collect the data you need, we translate it and pinpoint how you can apply it to bring about purpose-driven, long-lasting change for your organization.

 We start with the end in mind 

We identify what the need is, develop a targeted approach guided by the needs of our clients, and work in a collaborative partnership to ensure the reports are measurable and the results are what you need to make informed decisions.

 We analyze projects differently 

We not only look at projects through a research lens, we also integrate process improvement, training, strategic communication, as well as employee and community engagement elements.

 We value providing data in a timely manner 

Our robust, customized system allows for us to gather information and turn it around quickly in a comprehensive manner. Allowing your team to come together, understand the data presented in order to create solutions. Moving forward with the end goal of success.

 We foster collaborative partnerships and relationships 

Our job is to bring our unique skills to the table so you have the knowledge needed to make informed decisions, achieve your organization's goals, move the organization forward, and best service the customer.

Our Clients

How can CMI help you find & execute a solution?


Connect with us for an immediate consultation



We look forward to connecting with you!

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